Shipping FAQ

Q. Will I get a tracking number?

yes , every order will receive a tracking number.

 

Q. How do I change or cancel an order?

Every purchase is FINAL unless your product is damaged.

 

Q. Can I exchange or return an item?

You can only return if product is damaged. Contact through IG @icygirllips and or through Email icygirllips@gmail.com  (PLEASE PROVIDE A PICTURE OF DAMAGED PRODUCT) 

 

Q. My item was stolen, how can I get a refund?

Unfortunately, We are not responsible for any lost or stolen items.

 

If you have any issues with the order you receive you have 24-48hrs to contact us icygirllips@gmail.com

 

Please provide order number to make the process a lot easier.